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Terms & Conditions of Warranty

Registration of warranty 
Thank You for your kind support for YiTechnology  products

Kindly register your product warranty within 14 days of the product's purchase date. Upon successful registration, an E-warranty registration receipt will be sent to your email address. Please keep a copy of this E-warranty receipt. The E-warranty receipt  will also keep in your account  under “Warranty Claim”

Note:  For warranty service, please keep your original receipt to validate proof of purchase. NGSH reserves the right to use product manufacturing date as start date for the period of warranty validity if customer is not able to provide supporting document. (Eg:  Receipt & etc)

Note: Next Generation Smart Home Sdn. Bhd. reserves the right to reject any warranty claims without presentation of all the above mentioned 


Terms & Conditions of Warranty Coverage
The first year warranty does not cover faults/damages that arise from the following:

  1. Accidents
  2. Inappropriate usage or damage due to external factors
  3. Entry of liquids, vapour, dust, dirt or other foreign objects into product
  4. Corrosions due to external factors
  5. Wear & tear of product
  6. Missing, defaced or alteration on product's description such as model & serial number on product /purchase receipt
  7. Usage with third party products & inappropriate usage not in accordance to instructions stated in the YiTechnology user's manual or by authorised personnel
  8. Any attempted cleaning or repair by self or third party other than authorised personnel
  9. Accessories such as batteries, adaptors, cables, connectors, storage media, CD-ROM, etc.
  10. Expenses, incomes, business, contracts, freight, insurance, loss, discrepencies, damage to equipment by delivery, anticipated savings, inconveniences & any other indirect or consequential loss, damage (including image files). Recommendation for protection of stored data: please back up your data prior to servicing
  11. All freight charges or transportation charges (if any) will be borne by the owner
  12. Problem arises from incorrect firmware upgrade procedure done by user
  13. NGSH shall not be liable for any loss of data such as image/video files
  14. Acts of God