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Refund Policy

When will I get my refund?

Your refund will be processed as soon as the product you have returned is inspected by our Quality Inspection Team to confirmed that it fits within our Returns Policy. This quality inspection can take up to 2 weeks, though generally less.
Once the return has been approved, it takes approx. 3 days for the refund to be made by NGSH online store to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.
If you do not receive your refund within 21 business days, please contact our Customer Service team  at +604-3236198 or email us at warranty@ngsh.com.my